VIVI AI Intelligent Omni CX Bot

Transform Customer Experience (CX) with Gen AI-Powered VIVI CX Bot

Are you looking for a way to automate and improve your customer interactions across multiple channels?
If so, you might want to check out VIVI, the no-code omnichannel conversational AI chatbot and voicebot (AI Call) solution from GoVivace.

Zero-Code Generative AI Omnichannel CXbot for AI Call(Voice), Chat, WhatsApp & Text / SMS to improve customer experience and increase your revenues with AI digital transformation.

VIVI is designed to handle various customer service tasks, such as support, sales, lead generation, order processing, appointment bookings, surveys, and more. VIVI can also transfer the conversation to a live agent if needed. Whether your customers prefer to communicate via web, mobile, or phone, VIVI can provide them with a seamless and satisfying experience. VIVI is powered by state-of-the-art voice technologies based on deep learning and neural nets that enable natural and intelligent voice and text interactions.

Self-Service & Automated AI Call Routing

Multi-Language & Scalability

24/7 Availability & Improved AI Call Management

Integration with CRM, AI Call Recording

AI Call Transcripts & AI Call Summary

Consistent Service & Actionable Insights

API integrations with third-party apps

No-Code Omnichannel Generative AI CXbot

Provide your customers with a seamless and satisfying experience across multiple channels with VIVI, the omnichannel conversational AI chat and voice (AI Call) solution. VIVI uses state-of-the-art voice technologies based on deep learning and neural nets to enable natural and intelligent voice and text interactions. VIVI can handle various customer service tasks, such as support, sales, lead generation, order processing, appointment bookings, surveys, and more. VIVI can also transfer the conversation to a live agent if needed. Whether your customers prefer to communicate via web, mobile, or phone, VIVI can meet their needs and expectations.

Achieving Scalability: Our smart VIVI AI Omni CX Bot is self-serviced & available 24×7 and can scale on demand for AI calls, Text/SMS, Chat & WhatsApp communications. They can handle thousands of concurrent conversations without compromising quality or performance.

Improving Customer Service: VIVI AI Omni CX Bot provides quick and consistent responses, reducing response times and improving overall customer satisfaction. They can also personalize the interactions based on the user’s profile, preferences, and history.

Saving Costs: By handling routine inquiries, VIVI AI Omni CX Bot frees up human agents to focus on more complex and valuable tasks, leading to cost savings. They can also reduce the need for additional infrastructure, training, or maintenance costs.

Enhancing User Experience: VIVI AI Omni CX Bot offers a convenient and efficient way for users to get answers to their questions or resolve issues, leading to a better overall experience. They can also provide proactive suggestions, feedback, or follow-ups based on the user’s needs and goals

Increasing Efficiency: VIVI AI Omni CX Bot automates repetitive tasks and processes, leading to increased operational efficiency. They can also integrate with other systems and platforms, such as CRM, ERP, or e-commerce, to streamline workflows and data exchange.

Reducing Errors: VIVI AI Omni CX Bot provides accurate and consistent information, reducing the risk of human errors in customer interactions. They can also learn from their own mistakes and improve over time.

Supporting Multilingualism: VIVI AI Omni CX Bot understands and responds in multiple languages, catering to a diverse user base. They can also detect the user’s language preference and switch accordingly.

Incorporating Voice Biometrics: VIVI AI Omni CX Bot incorporates voice biometrics for user authentication and security. They can verify the user’s identity by analyzing their voice patterns and characteristics.

Customizability

VIVI voice (AI Call) and chat can be customized to fit your brand identity, tone of voice, and industry-specific terminology. You can also customize the appearance, behavior, and functionality of the voice (AI Call) and chatbot.

Compliance

VIVI voice (AI Call) and chat can help you comply with various regulations and standards, such as GDPR, HIPAA, PCI-DSS, or COPPA. You can also control the access and storage of your data and ensure its security and privacy.

Innovation

VIVI voice (AI Call) and chat can help you stay ahead of the competition and leverage the latest technologies and trends in conversational AI. You can also benefit from the continuous updates and improvements of the service.

VIVI is designed to provide a seamless and integrated customer experience across multiple channels and touchpoints

VIVI’s omnichannel feature enables businesses to engage with customers consistently, regardless of whether they interact through websites, mobile apps, social media, email, phone, or in person.

VIVI voice (AI Call) and chat provide a comprehensive approach to customer engagement by connecting and unifying various communication channels. This approach enhances the customer experience, improves efficiency, and enables data-driven decision-making, ultimately benefiting both businesses and their customers.

Happy Clients

FAQs

[+] What is generative AI in customer service?

Generative AI refers to artificial intelligence that can understand natural language inputs and generate human-like responses, enabling dynamic and intelligent customer interactions across platforms.

[+] What is an omnichannel chatbot?

An omnichannel chatbot is a virtual assistant that operates seamlessly across multiple communication channels—like voice, web chat, WhatsApp, Text\SMS, social media and other channels—offering a consistent user experience.

[+] How does generative AI differ from traditional chatbots?

Traditional chatbots use fixed scripts and decision trees. Generative AI uses large language models (LLMs) to understand context and create personalized, free-form responses on the fly.

[+] Which are the channels generative AI can be deployed on?

It can be integrated across voice AI calls, website chat, WhatsApp, Text\SMS, email, Facebook Messenger, mobile apps, and more.

[+] Can generative AI handle voice conversations too?

Yes. With voice synthesis and speech recognition (ASR), generative AI can understand spoken language and respond with natural-sounding voice replies.

[+] What is the difference between multichannel and omnichannel support?

Multichannel means using several independent platforms. Omnichannel connects these channels into one unified experience where context is preserved across interactions.

[+] What are the benefits of using AI for voice and chat automation?

It offers 24/7 availability, faster response times, consistent messaging, lower operational support costs, and scalable service during high traffic with concurrent channels.

[+] How accurate is voice recognition in generative AI systems?

Modern AI uses deep learning-based ASR models that can achieve high accuracy, even with different accents and background noise, though performance may vary.

[+] What types of businesses can benefit from omnichannel AI?

Any business with customer support operations—including retail, healthcare, banking, travel, telecom, tech support and other industries—can benefit from generative AI voice and chat.

[+] Does generative AI require human supervision?

AI can handle most routine queries independently. However, human oversight is essential for edge cases, escalations, training data updates, and ethical governance.

[+] Can AI switch from a bot to a human agent mid-conversation?

Yes, smart handoff mechanisms allow AI systems to transfer customers to live agents with full conversation history when needed.

[+] Is generative AI secure for customer data?

It can be, provided it's deployed with encryption, authentication, and compliance with data protection laws like GDPR, HIPAA, or PCI-DSS, and other regulatory compliance protocols.

[+] How do AI voicebots understand what people say?

Voicebots use automatic speech recognition (ASR) to transcribe speech to text, which is then analyzed by the AI to determine intent and generate a response.

[+] What is contextual understanding in AI chatbots?

It’s the ability of the AI to understand prior conversation history and user intent to generate relevant, coherent replies that feel natural.

[+] Do AI bots support multiple languages?

Yes, many AI systems support multilingual interactions and can switch languages dynamically, depending on the user input.

[+] How do businesses train generative AI chatbots?

Training involves feeding the AI with historical chat/call data, FAQs, documents, and domain-specific scenarios to improve its response accuracy.

[+] Is it possible to customize the voice of an AI voicebot?

Yes, voicebots can use custom TTS (text-to-speech) voices or branded voice models to match company tone and style required for the usecase.

[+] What are the most common use cases for generative AI in chat and voice?

Customer support, appointment scheduling, lead qualification, surveys, product recommendations, order tracking, feedback collection and others.

[+] Can generative AI chatbots work with CRM or ticketing systems?

Yes, most of the AI systems offer integrations with platforms like Salesforce, HubSpot, Zendesk, and others for real-time data syncing.

[+] What’s the average response time for generative AI bots?

Typically, responses are near-instant (within 1–2 seconds), enabling real-time conversations without wait times.

[+] How do AI bots handle complex or emotional queries?

Advanced AI bots use sentiment analysis to detect tone and escalate sensitive issues to a human or adjust the response style accordingly.

[+] Can AI bots understand images, documents, or attachments?

Some advanced AI systems support multimodal inputs like images and documents, but this depends on the specific AI platform used based on the use case.

[+] Is generative AI cost-effective compared to human agents?

Yes, it reduces staffing needs, handles large volumes without additional cost per interaction, and lowers operational overhead.

[+] How often should generative AI models be updated?

Periodic updates are necessary to refine responses, add new knowledge, improve tone, and adapt to changing customer behavior.

[+] What are the limitations of generative AI in customer conversations?

It may occasionally misinterpret intent, provide inaccurate answers, or struggle with highly complex, emotional, or regulatory conversations that require human intervention.

[+] Can an AI voicebot schedule doctor appointments?

AI bots can handle appointment booking, confirmations, rescheduling, and follow ups via voice or chat—24/7 without human staff.

[+] How does AI help reduce patient wait times?

By automating routine queries like appointment availability, test results, follow ups and FAQs, patients get instant answers without waiting on hold.

[+] Is the AI system HIPAA compliant?

AI platforms can be configured to meet HIPAA standards for protecting patient data and privacy.

[+] Can AI bots provide medical advice?

AI bots can share general health info but are not substitutes for licensed medical advice. They can triage and direct patients to professionals.

[+] How do voicebots assist in telemedicine?

They handle pre-consultation screening, eligibility checks, appointment setup, reminders, and even follow-up post-consultation.

[+] Do AI chatbots support multilingual patients?

AI chatbots and Voicebots can communicate in multiple languages and dialects, improving access for diverse patient populations.

[+] Can bots send prescription reminders or follow-ups?

Yes. AI can automate medication reminders, vaccination alerts, and post-discharge follow-ups to boost adherence and care continuity.

[+] How are emergency or critical cases handled?

AI bots are trained to detect urgency or emergency keywords and escalate immediately to human staff or emergency lines.

[+] Can AI assist with insurance verification?

AI bots can collect insurance info, check eligibility through integrated insurance providers, and notify users of coverage details.

[+] Is patient data stored securely by the bot?

Secured cloud storage, end-to-end encryption, and role-based access ensure that sensitive data remains protected.

Transform Customer Experience (CX) with Gen AI-Powered VIVI CX Bot

Zero-Code Generative AI Omnichannel CXbot for AI Call(Voice), Chat, WhatsApp & Text / SMS to improve customer experience and increase your revenues with AI digital transformation.

No-Code Omnichannel Generative AI CXbot

Customizability

Compliance

Innovation

2 million +

5.5 million +

3.5 million +

FAQs

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