Transform Customer Experience (CX) with AI
Our AI solutions transform customer experience by boosting customer satisfaction (CSAT) and Net Promoter Scores (NPS) through outstanding interactions. Additionally, by reducing costs through digital transformation and AI automation, increasing your team’s ability to manage more queries, and improve outreach across multiple communication channels.
VIVI - Generative AI Omnichannel Voice & Chat
VIVI is an advanced zero-code generative AI platform offering omnichannel voice and chatbot solutions for businesses. It understands customer conversations, maintains interaction history, and generates responses by combining AI with insights from exemplary human service. Leveraging natural language processing and machine learning, VIVI enables automated voice and text-based customer support, enhancing engagement, operational efficiency and transforming Customer Experience with AI
Why Choose Us?
✅ Cutting-Edge AI-Powered Automation: Use the latest AI, like natural language processing and machine learning, to automate and improve customer service.
✅ Omnichannel Support: Engage customers across web, mobile, and social platforms.
✅ Robust Security: Protect customer data with advanced cybersecurity – solutions.
✅ 24/7 Availability: Offer round-the-clock support so customers can get help anytime, day or night.
✅ Personalized Customer Experience: Let AI tailor interactions to make each customer feel valued, boosting satisfaction that fits your business needs.
✅ Robust Security: Protect customer data with advanced cybersecurity solutions.
📞 Get in Touch Today & take your customer experience to next level!
The Future of AI-Powered Digital Transformation & CX Automation Starts Here
Businesses must leverage AI-driven solutions to enhance customer interactions. VIVI voice and chat is at the forefront of this revolution, providing cutting-edge conversational AI technology that transforms customer engagement, automates support, and drives meaningful interactions. This whitepaper explores how VIVI’s AI-powered platform delivers intelligent, real-time responses, ensuring seamless and personalized experiences across voice and text channels. From advanced speech recognition to natural language processing, discover how VIVI empowers organizations to optimize communication, boost efficiency, and stay ahead in the AI era. Dive into the future of AI-driven customer interaction with VIVI.
Learn How VIVI Transforms Customer Experience (CX) with AI. Sign up to Start,
CallAI - Generative AI for CX & Call Center Quality Management
CallAI is a cutting-edge speech analytics solution powered by generative AI, designed to transform customer experience (CX) and call center quality management. It automates everything from analyzing call recordings to coaching agents, ensuring top-notch performance with minimal effort. CallAI provides automatic quality assurance scorecards, estimates customer satisfaction, and offers personalized coaching, all while tracking detailed metrics like silence, overtalk, and sentiment. Call Center or Contact Center Managers can monitor everything through an easy dashboard, with alerts for serious mistakes and insights into trends like competitor mentions. Unlike competitors, CallAI uses generative AI to predict issues and suggest improvements, making it a step ahead in driving efficiency and customer satisfaction providing a complete digital transformation and upgrading the customer experience (CX) with AI.
CallAI for Call Centers & BPOs
CallAI is a powerful SpeechAI tool used in Business Process Outsourcing (BPO) and call centers to monitor and analyze customer interactions for various purposes. It involves the use of advanced technologies, including natural language processing and machine learning, to extract valuable insights and improve customer service.
Advanced Speech AI technology
CallAI is a SpeechAI tool used to analyze and extract insights from spoken interactions and recorded conversations to improve customer support and customer retention management in the telecommunications industry.By analyzing voice data from customer interactions,telecom companies can gain valuable insights and make data-driven decisions to enhance their services.
Manual QA vs Auto QA
Manual QA requires human auditors to review calls, which is time-consuming and prone to bias. Automated QA, powered by AI, analyzes 100% of calls for consistency, accuracy, and speed. It ensures objective insights, detects trends, and enhances compliance. Businesses benefit from improved efficiency, reduced costs, and data-driven decision-making.
Unlocking Customer Insights with AI: The Power of Speech Analytics in Business
Understanding customer interactions is crucial for business success. CallAI, our advanced speech analytics solution, leverages Natural Language Processing (NLP) and machine learning to extract valuable insights from conversations. By analyzing spoken language, CallAI helps businesses monitor agent performance, track customer sentiment, and identify call driver trends.
Our solution provides Automatic Quality Assurance (QA) scorecards, enabling organizations to measure and improve agent efficiency with data-driven feedback. It also detects competitor mentions, monitors speaking rates, and identifies overtalk patterns to enhance communication strategies. With real-time alerts and trend analysis, CallAI empowers businesses to optimize customer engagement and drive measurable performance improvements.
By integrating CallAI into your operations, you gain a powerful tool to streamline call center performance, improve training methods, and enhance customer satisfaction. Discover how AI-driven insights can transform your business and help you stay ahead of the competition, providing a complete digital transformation and automation of the customer experience (CX) with AI.
Gain a Competitive Edge with AI-Powered Speech Analytics
Authenti
Authenti is a patented voice biometric solution with advanced technology that uses unique vocal characteristics to verify a person’s identity. It analyses over 600 characteristics of a person’s voice, to determine who they are. We can use it not only to identify people .
Listener
Our Patented Speech to Text (STT) ASR solution Listener is a state-of-the-art technology that enables machines to understand and transcribe speech. Our STT solution uses advanced machine learning algorithms and natural language processing techniques to accurately recognize.
ScriptoAI
Scripto.ai can transcribe what people say in real-time, transcribe audio into text to make accurate and complete transcriptions, and keep a record of everything. It also makes it easy to find and share information, and to make the content transcriptions accessible for everyone.
Why Govivace?
GoVivace has been a leader in speech technology and conversational AI since 2009, serving industries like travel, FinTech, banking, hospitality, healthcare, debt collection & recovery, and more. Our flagship product, VIVI, is a zero-code platform that lets even non-technical users easily create intelligent chatbots and voicebots for both inbound and outbound telephony. VIVI’s intuitive flow design interface and natural-sounding conversations enhance customer satisfaction and drive conversions, making it perfect for customer support, lead generation, and more. We also offer a full suite of solutions, including CallAI for quality management, Listener for speech-to-text, and Authenti for voice biometrics, ensuring robust security and custom integrations. With AI-powered CX automation and omnichannel support, GoVivace helps businesses in digital transformation to stay ahead in today’s competitive market.
