Omnichannel Conversational AI Chat & Voice bot solution powered by GoVivace
Are you looking for a way to automate and improve your customer interactions across multiple channels? If so, you might want to check out VIVI, the omnichannel conversational AI chat and voice solution from GoVivace. VIVI is designed to handle various customer service tasks, such as support, sales, lead generation, order processing, appointment bookings, surveys, and more.
VIVI can also transfer the conversation to a live agent if needed. Whether your customers prefer to communicate via web, mobile, or phone, VIVI can provide them with a seamless and satisfying experience. VIVI is powered by state-of-the-art voice technologies based on deep learning and neural nets that enable natural and intelligent voice and text interactions.
Omnichannel Generative AI chat and voice
Provide your customers with a seamless and satisfying experience across multiple channels with VIVI, the omnichannel conversational AI chat and voice solution. VIVI uses state-of-the-art voice technologies based on deep learning and neural nets to enable natural and intelligent voice and text interactions. VIVI can handle various customer service tasks, such as support, sales, lead generation, order processing, appointment bookings, surveys, and more. VIVI can also transfer the conversation to a live agent if needed. Whether your customers prefer to communicate via web, mobile, or phone, VIVI can meet their needs and expectations.
Achieving Scalability: Our smart AI chat and voice bots are available 24×7 and can scale on demand. They can handle thousands of concurrent conversations without compromising quality or performance.
Improving Customer Service: VIVI AI chat and voice provides quick and consistent responses, reducing response times and improving overall customer satisfaction. They can also personalize the interactions based on the user’s profile, preferences, and history.
Saving Costs: By handling routine inquiries, VIVI AI chat and voice frees up human agents to focus on more complex and valuable tasks, leading to cost savings. They can also reduce the need for additional infrastructure, training, or maintenance costs.
Enhancing User Experience: VIVI AI chat and voice offers a convenient and efficient way for users to get answers to their questions or resolve issues, leading to a better overall experience. They can also provide proactive suggestions, feedback, or follow-ups based on the user’s needs and goals.
Increasing Efficiency: VIVI AI chat and voice automates repetitive tasks and processes, leading to increased operational efficiency. They can also integrate with other systems and platforms, such as CRM, ERP, or e-commerce, to streamline workflows and data exchange.
Reducing Errors: VIVI AI chat and voice provides accurate and consistent information, reducing the risk of human errors in customer interactions. They can also learn from their own mistakes and improve over time.
Supporting Multilingualism: VIVI voice understands and responds in multiple languages, catering to a diverse user base. They can also detect the user’s language preference and switch accordingly.
Incorporating Voice Biometrics: VIVI AI chat and voice incorporate voice biometrics for user authentication and security. They can verify the user’s identity by analyzing their voice patterns and characteristics.
VIVI is designed to provide a seamless and integrated customer experience across multiple channels and touchpoints.
VIVI omnichannel feature enables businesses to engage with customers consistently, regardless of whether they interact through websites, mobile apps, social media, email, phone, or in-person.
VIVI voice and chat provide a comprehensive approach to customer engagement by connecting and unifying various communication channels. This approach enhances the customer experience, improves efficiency, and enables data-driven decision-making, ultimately benefiting both businesses and their customers.
Industry specific Use Cases
VIVI AI chat and voicebot provide even more sophisticated and context-aware interactions for various industry-specific use cases. AI Chat bot Market Size to be Worth Around USD 4.9 Billion by 2032.
E-commerce and Retail
VIVI AI chat and voice bot use machine learning in e-commerce and retail to contribute to increased sales, improved customer satisfaction, and streamlined operations.
Provides 24/7 Assistance, analyzes customer preferences and purchase history, offers personalized product recommendations, notifies customers of ongoing sales, discounts, and promotions, and suggests complementary products to increase the average order value.
Handles Order Management including order placement, order status, and tracking, assists customers with loyalty program sign-ups provides information about rewards along with abandoned cart recovery assistance and guides customers through the return and refund process, making it more efficient.
VIVI requests customer feedback after purchases, helping retailers gather valuable insights and display product reviews to aid other shoppers in their decision-making which will be useful for targeted marketing. Learn More
Banking, Financial services and Insurance
VIVI AI chat and voice bots provide round-the-clock support for routine queries, account balance inquiries, transaction history, updates on loan application status, loan payment reminders
VIVI assists new customers in setting up accounts, verifying identities, and collecting necessary documents required for compliance with regulations.
It advises budgeting, savings, and investment strategies, insurance policies, and retirement plans tailored to individual financial goals. Also, answer customer inquiries regarding policy details, coverage, and premium payments and verify the identity of policyholders during interactions.
Hospitality and Travel
VIVI AI chat bots and voice bots play a crucial role in the hospitality and travel industry by enhancing customer experiences, providing information and assistance, and streamlining various aspects of the business by assisting guests in suggesting hotels and accommodations based on traveler preferences, location, and budget, making hotel reservations, checking room availability, and booking rooms based on preferences along with facilitating the check-in and check-out process. It collects guest feedback during and after their stay, helping hotels improve services to gauge guest satisfaction and identify areas for improvement.
VIVI assists travelers in booking flights, providing options, and offering real-time fare comparisons. help travelers create detailed itineraries, including transportation, accommodations, and activities. Learn More
Medical and Healthcare
VIVI chatbot and voicebot have numerous valuable use cases in the medical and healthcare industry, where they enhance patient care, streamline administrative processes, and provide valuable support in booking medical appointments and send appointment reminders, do preliminary assessments of patient symptoms, and facilitate remote video consultations between patients and healthcare professionals.
VIVI assists in verifying insurance coverage, explaining billing statements, resolving insurance-related queries, and providing information about medical conditions, treatments, and preventive care also answers patient queries and provides educational content to offer improved patient care, increased efficiency, and better healthcare delivery.
VIVI chat and voice applications in the telecommunications industry enhance customer service, streamline operations, and improve overall efficiency assisting customers in troubleshooting and technical support, product and service information, promotional alerts, and customer satisfaction surveys including bill inquiries and payments, installation and technician appointments. VIVI offers real-time assistance, enables self-service options, and enhances overall customer experiences in the telecom industry. Learn More
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