VIVI.

VIVI AI — Cloud-Native AI Integrated Omni Channel Contact Center Platform

AI-powered, Smart Cloud-Native Contact Center Platform

VIVI AI Integrated Cloud Dialer is an that enables businesses to manage customer engagement across AI automation, voice, messaging, and  analytics — all from one unified interface. Built to run in minutes, scale effortlessly, and integrate with existing systems, it helps deliver seamless customer experiences while reducing operational complexity and costs.

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AI-Driven Automation & Omnichannel Communication

Leverage VIVI AI cloud dialer to improve response times, automate routine support flows, and elevate customer satisfaction by enabling automated self and fully serviced support. Businesses can let agents focus on complex customer needs, improving both efficiency and experience.

Customers expect support wherever they are — not just over the phone. VIVI AI Integrated Cloud Dialer enables businesses to communicate across multiple channels with context continuity:

  • Conversational AI Voice Calls

  • Inbound and Outbound Telephony Calls

  • Automated Routing & Smart Flows

  • Text/SMS & Email Support

  • Web Chat & Messaging

  • Social Messaging Platforms (WhatsApp, Messenger, etc.)

  • Multilingual AI Support

  • Conversation APIs for custom channel integrations

  • Enhanced Data Security & ISO 27001 Compliant Platform

This unified approach ensures agents can manage all interactions from a single dashboard, increasing productivity and reducing training overhead.

AI-Driven Automation & Omnichannel Communication

AI Integrated Contact Center Platform

Voice Biometrics
Authenticates identity using 600+ unique vocal characteristics.
Security: Instant fraud prevention without “security questions.”

Gender ID
Automatically detects the gender of the caller in real-time.
Personalization: Route callers to specific teams or dynamic offers.

Language Identification

Language ID
Identifies the spoken language within seconds.
Efficiency: Zero-wait routing to the correct multilingual agent.

Sentiment AI

Sentiment AI
Analyzes tone, pitch, and speed to gauge customer emotion.
Quality: Real-time alerts for supervisors when a call turns negative.

Speaker ID
Matches a voice against millions of records instantly.
Speed: Identify VIP customers before they even say their name.

Listener

 Listener ASR
Proprietary Speech-to-Text with industry-leading accuracy.
Compliance: 100% accurate transcription for legal and QA needs.

Smart Inbound Management

Stop losing callers to long hold times. VIVI intelligently handles most of the calls and routes every interaction requiring an agent to the right agent based on skill, language, and real-time availability.

Smart Routing: Match callers to the best-qualified agent instantly.

ICVR (Conversational IVR): Let customers self-serve with natural speech, not keypad menus.

Zero-Bottleneck ACD: Dynamic distribution to eliminate wait times.

High-Velocity Outbound

Turn your agents into closers. Our AI-integrated cloud dialer maximizes “talk time” by automating the search for live prospects.

AI Cloud Dialer: Increase contact rates while minimizing agent idle time.

Proactive Outreach: Launch and manage multi-channel campaigns with one click.

CRM Sync: Automatic data logging for Hubspot, Salesforce, Zoho, and MS Dynamics or any other CRM.

Reporting, Analytics & Performance Tools

Strong performance visibility is essential to optimize contact center operations.

Realtime dashboards

Real-Time Dashboards

Track key KPIs including call volume, wait times, agent performance, and more.
Custom Reporting

Custom Reporting

Tailor reports for insights into performance trends and operational optimization.
Monitoring and QA

Monitoring & Quality Assurance

Track conversations and quality metrics to drive improvements.

These tools help supervisors make data-driven decisions, improve service levels, and boost agent's productivity.

Integrations & Development Tools

VIVI AI Integrated Cloud Dialer offers flexible integration options so your contact center can work smoothly with existing business systems.

These integrations help unify customer data and simplify workflows across tools and teams.

Public API Access

Connect virtually any external software or business system.

CRM Integrations

SAP, Salesforce, Zoho, MS Dynamics, and more.

Telephony & PBX Compatibility

Support for IP phones and telecom hardware.
Messaging Platforms

Messaging Platforms

WhatsApp Business, Facebook Messenger, Web Chat.

These integrations help unify customer data and simplify workflows across tools and teams.

How It Works – Simple, Fast, Powerful

Sign In on Any Browser

Secure access with just a username and password — no complex installation.

Make & Receive Calls

Agents handle calls, chats, and messages from one unified screen.

Agents handle calls, chats, and messages from one unified screen.

Launch a controlled pilot, measure performance, and fine-tune flows based on real data.

Analyze & Optimize

Monitor operations with customizable reporting and dashboards.

AI Enhancements

Powered by advanced AI and automation, VIVI AI Integrated Omni Channel Cloud Contact Center Solution enables:

Higher Agent Productivity

Automate routine tasks, letting agents focus on complex interactions.

Improved Data Security

Industry-standard encryption and fraud detection protect sensitive information.

CX Improvements

Personalized interactions, shorter wait times, and chatbot assistance improve satisfaction and loyalty.

Industries Served

VIVI AI Integrated Omni Channel Cloud Contact Center Solution caters to a broad range of sectors:

Banking & Finance

Healthcare

Telecom

Retail & eCommerce

Call Center

Travel

Hospitality

Education

Benefits At a Glance

Personalized, smart experiences across channels.
AI-Powered CX
ISO-grade security and 24/7 monitoring.
Secure & Reliable
Cloud platform eliminates traditional PBX expenses.
No Hardware Costs
Visibility into performance and trends.
Real-Time Reporting
Build or connect with business systems effortlessly.
Scalable API & Integrations
Pay only for what you use — no hidden fees.
Flexible Pricing

Cloud-Native & Scalable

Launch operations in minutes with no hardware

Unified Platform

Voice, chat, messaging, and analytics in one place.

Custom Integrations

Easily integrate with existing systems via open APIs.

Flexible Pricing

Pay-as-you-go model — only pay for what you need.

Why Choose ? VIVI AI Integrated Cloud Dialer

AI-Powered Contact Center Built for Today’s Customer Service Needs

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