2026 AI Contact Center Platform
Every Conversation.
An Intelligence Engine.
VIVI, CallAI, Listener, and Authenti — GoVivace's unified AI ecosystem turns voice, chat, and analytics into measurable revenue.
TRUSTED BY 500+ BUSINESSES
Results That Speak for Themselves
Real outcomes from businesses using VIVI and CallAI in production
Reduction in average call handle time with VIVI automation
0
%
Call coverage with CallAI — every conversation analyzed
0
%
Autonomous customer support — no human needed for routine queries
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/7
CRM, telephony, and messaging platform integrations
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+
PRODUCT ECOSYSTEM
One Platform. Two Powerful AI Solutions.
GoVivace is a conversational AI and speech analytics company. VIVI automates customer interactions. CallAI analyzes them. Together, they cover the entire CX lifecycle.
VIVI — Automate Every Customer Conversation
A zero-code generative AI omnichannel bot for voice calls, web chat, WhatsApp, and SMS. Handles inbound support, outbound campaigns, appointment booking, and lead qualification — 24/7, in 40+ languages.
CallAI — Turn Every Call Into Intelligence
Automatically transcribes, scores, and analyzes 100% of your call recordings. Get real-time sentiment data, agent scorecards, keyword trends, and compliance alerts — without manual QA review.
Listener (ASR)
Proprietary automatic speech recognition with industry-leading accuracy. The transcription backbone powering the entire GoVivace suite.
Authenti
Verify callers by voice in seconds using 600+ unique vocal characteristics. Eliminate fraud without friction.
VIVI AI VOICE
The AI Voice That Handles Calls, Chats & Messages — Automatically
What is an AI voice for business? An AI voice uses natural language processing to handle customer calls without human agents. VIVI is GoVivace’s conversational AI platform — it answers questions, routes calls, books appointments, and runs outbound campaigns across phone, web chat, WhatsApp, and SMS.
Conversational IVR (ICVR)
Natural speech menus — no touchtone prompts
AI Cloud Dialer
Triple agent talk time with automated outbound dialing
Omnichannel Continuity
Same conversation thread across voice, chat, WhatsApp, SMS
Zero-Code Bot Builder
Launch flows in hours — no developers needed
Multilingual AI — 40+ Languages
Serve global customers without extra staffing
Voice Biometrics Integration
Verify callers instantly — no security questions
Real-Time Sentiment AI
Detect customer emotion during live calls
CRM Auto-Sync
Auto-logs to Salesforce, HubSpot, Zoho, MS Dynamics
VIVI — LIVE INTERACTION PREVIEW
Hi! I'm VIVI. How can I help you today?
I want to check my loan application status.
Sure! Please share your application ID and I’ll check it instantly.
APP-2024-98234
Your application is in final review and will be processed within 2 business days.
CALLAI SPEECH ANALYTICS
AI Speech Analytics That Scores Every Call — Automatically
What is speech analytics for call centers? Speech analytics uses AI to transcribe and analyze 100% of customer calls for sentiment, compliance, and agent performance — with no manual review. CallAI is GoVivace’s speech analytics platform for contact centers.
CallAI — Live Transcript Analysis
● LIVE
Agent — Marcus T.
Thank you for calling. How can I help you today?
Customer
I've been waiting 3 days and my refund still hasn't arrived.
Agent — Marcus T.
I completely understand your frustration. Let me resolve this.
Customer
Yes please, I want to escalate this issue.
Positive Sentiment — 72%
Negative Sentiment — 18%
Neutral Tone — 52%
94
QA Score
87
Compliance
4.2
CSAT Est.
100% Call Transcription
Every word, automatically captured and searchable
Real-Time Sentiment Analysis
Know exactly when customer frustration peaks
Automated Agent Scorecards
Objective QA scoring across every interaction
Keyword & Topic Detection
Surface compliance violations and trends instantly
Supervisor Alerts
Get notified the moment a call turns negative
Custom Dashboards
Track KPIs that matter to your operations team
FAQ —
Frequently Asked Questions
An AI voice bot for business is an automated phone agent that uses natural language processing to handle customer calls without human agents. GoVivace's VIVI is an AI voice bot that answers queries, routes calls, books appointments, and runs outbound campaigns — 24/7.
Call analytics software like CallAI automatically transcribes call recordings, analyzes tone and sentiment, detects compliance violations, and scores agent performance using AI — with no manual review required.
AI improves call center support three ways: (1) voice bots handle routine inquiries automatically; (2) smart routing connects customers to the right agent faster; (3) speech analytics identifies coaching gaps across 100% of calls — not just sampled ones.
The best AI call center tools combine a conversational AI platform (for handling interactions) with a speech analytics platform (for monitoring quality). GoVivace offers both: VIVI automates customer interactions, while CallAI analyzes every call for performance, sentiment, and compliance.
Deploy a conversational AI platform like VIVI that connects to your phone system and CRM. VIVI requires zero coding — configure call flows, define intents, connect integrations, and go live in days. It then handles calls, chats, and messages automatically.
Yes. GoVivace integrates with Salesforce, HubSpot, Zoho, SAP, Microsoft Dynamics, and custom platforms via open API. All call data, transcripts, sentiment scores, and bot interaction logs sync automatically in real time.
Use Cases
Real outcomes. Real industries.
Healthcare
24/7 Patient Scheduling & Triage
VIVI handles appointment bookings, cancellations, and symptom triage via voice and WhatsApp — reducing front-desk load by 60% while improving patient satisfaction
Healthcare
Compliance Monitoring with CallAI
Automatically flag regulatory language in every call. CallAI scores HIPAA compliance across 100% of conversations — no random sampling, full audit trails.
Healthcare
Voice Biometric Patient ID
Authenti verifies returning patients by voice in under 2 seconds — eliminating DOB verification friction and reducing average handle time significantly.
Healthcare
Multilingual Care Navigation
Language ID instantly routes Spanish, French, Hindi, and 30+ language speakers to the right agent or AI bot — zero transfer time, zero missed calls.
Integrations
Plugs into your existing stack
No rip-and-replace. GoVivace connects to the tools your team already uses.
Salesforce
HubSpot
Zoho CRM
SAP
MS Dynamics
WhatsApp Business
Twilio
REST API
Webhooks
Custom PBX / SIP
Testimonials
Results our customers talk about
Ready to Automate Your CX with AI?
Over 500 businesses use GoVivace to handle millions of customer interactions every month. See how VIVI and CallAI can transform your contact center in a free 30-minute demo.