Our Patented Speech to Text (STT) ASR solution Listener is a state-of-the-art technology that enables machines to understand and transcribe speech. Our STT solution uses advanced machine learning algorithms and natural language processing techniques to accurately recognize and transcribe speech in real time. We can handle multiple languages all at once.
Authenti is a patented voice biometric solution with advanced technology that uses unique vocal characteristics to verify a person’s identity. It analyses over 600 characteristics of a person’s voice, to determine who they are. We can use it not only to identify people but to track when the person is speaking changes. Combining it with Speaker characteristics like Gender and accent gives us valuable insights into the speaker’s behaviour.
Our speech analytics solution is an advanced technology that uses NLP and machine learning algorithms to analyze and extract insights from spoken language data. CallAI uses NLU and machine learning algorithms to analyze and extract insights from conversations. Automatic Quality assurance scorecards for agent performance tracking, customer sentiment, call driver trends, competitor analysis, overtalk and speaking rate, alerts, and trends tracking allow you to train, monitor, and have measurable performance improvement milestones.
VIVI - Voice + Chat
VIVI is all-intelligent Omni channel voicebot and chatbot that understands the conversation and keeps track of the past history, before determining what to say next. It leverages AI and past examples of human excellence to deliver the best services. Our voicebot and chatbot solution is an advanced technology that uses natural language processing and machine learning algorithms to understand and respond to customer queries and requests, which enables businesses and organizations to provide automated voice and text-based interactions with their customers.