The AI Concierge Your Travelers Deserve
VIVI is an AI Voice & Chatbot platform built for the travel industry — automating support, bookings, and engagement across every touchpoint, 24/7.
Query Resolution Rate
Support Cost Reduction
Always-On Availability
Trusted by Travel Companies Across Industries
TravelAgencies
OTAs
Airlines
TourOperators
HotelChains
CruiseLines
DMCs
WHY VIVI
Built for Travel. Designed to Convert.
VIVI goes beyond a chatbot — it’s an intelligent travel companion that drives bookings, resolves queries, and retains customers at scale.
Instant Response, Zero Wait
Respond to every query in under 2 seconds — on WhatsApp, web, app, or voice — regardless of traffic volume or time zone.
Hyper-Personalized Journeys
VIVI uses traveler history, preferences, and behavior to deliver recommendations that feel individually crafted — every single time.
Reduce Operational Costs
Automate up to 80% of repetitive support queries, freeing your team for complex, high-value interactions that require human touch.
Drive Revenue & Upsells
Proactively suggest upgrades, add-ons, travel insurance, and packages at the right moment in the booking journey to increase average order value.
Multilingual & Multimodal
Communicate in 40+ languages across voice, chat, and text. VIVI meets travelers where they are, in the language they speak.
Seamless Integrations
Connect with your CRM, GDS, PMS, payment gateway, and airline APIs. VIVI fits into your existing stack without disruption.
Who It's For
Every Travel Business, One Intelligent Platform
Use Cases
Every Stage of the Travel Journey. Automated.
From the first search to post-trip feedback, VIVI handles it intelligently — across 16 critical use cases.
- Capture travel preferences — dates, budget, destinations, travel style
- Surface personalized package options and compare pricing in real-time
- Walk users through multi-leg itinerary creation step by step
- Initiate and complete bookings directly within the chat interface
- Search, compare, and book flights & hotels via natural language queries
- Send instant booking confirmations and e-tickets to traveler's preferred channel
- Enable seat selection, meal preferences, and room type upgrades
- Sync reservations with traveler profiles for seamless future trips
- Resolve FAQs on baggage, check-in, visas, and travel policies automatically
- Handle high-volume query surges during peak seasons without extra staff
- Escalate complex issues to human agents with full context preserved
- Support across WhatsApp, live chat, email, voice, and mobile apps
- Deliver personalized day-by-day itineraries via WhatsApp or chat
- Push proactive alerts for schedule changes, delays, or gate updates
- Allow travelers to modify tour components or add activities on the go
- Sync itinerary data with operator CRM and supplier booking systems
- Notify travelers of flight delays, gate changes, and weather disruptions
- Send pre-trip reminders for check-in windows, visa documents, and packing
- Deliver destination-specific safety advisories and travel advisories
- Alert on price drops or seat availability for wishlist destinations
- Automate cancellation flows with real-time policy checks and eligibility
- Initiate refund requests and track status with live updates to the traveler
- Offer alternative options — rebooking, travel credits, or date changes
- Reduce chargeback risk by resolving disputes proactively within the chat
- Initiate web check-in reminders and guide users through the check-in flow
- Send digital boarding passes and baggage tag instructions automatically
- Alert travelers to terminal, gate, and boarding time changes instantly
- Answer check-in eligibility questions — documents, seat changes, upgrades
- Provide country-specific visa requirements, fees, and processing timelines
- Generate personalized document checklists based on traveler profile
- Remind travelers of submission deadlines and appointment schedules
- Answer passport validity, transit visa, and entry restriction questions
- Answer in-destination questions: transport, emergency contacts, local services
- Facilitate hotel concierge requests — room service, pickups, special needs
- Provide real-time currency conversion, local tips, and language assistance
- Escalate urgent situations (medical, safety) to human agents immediately
- Recommend restaurants, tours, and activities based on traveler preferences
- Enable instant activity booking and ticket reservations within the chat
- Share real-time crowd data, opening hours, and user ratings
- Upsell curated experience bundles to increase trip value
- Guide travelers through secure payment steps and installment options
- Send payment reminders, receipts, and invoice copies automatically
- Resolve billing discrepancies and refund queries with full transaction context
- Support multi-currency transactions and display pricing in local currency
- Provide real-time point balance, tier status, and redemption options
- Notify members of expiring points, exclusive offers, and tier upgrade milestones
- Enable seamless rewards redemption during booking or check-out
- Gamify loyalty engagement with milestone messages and surprise rewards
- Analyze booking history, preferences, and browsing patterns for deep personalization
- Suggest destinations, packages, and upgrades aligned with traveler lifestyle
- Serve dynamic recommendations based on seasonality, trends, and availability
- Create "dream trip" itineraries from wish-list inputs and past travel data
- Trigger smart post-trip surveys via WhatsApp, chat, or email automatically
- Use conversational NPS flows that achieve 3x higher response rates than email
- Analyze sentiment in real-time and flag negative feedback for immediate action
- Turn positive reviews into shareable testimonials and UGC content
- Launch seasonal and event-driven promotions via WhatsApp broadcast or chat
- Segment audiences and deliver hyper-targeted offers based on travel profile
- Run automated drip campaigns to nurture leads from inquiry to booking
- Track campaign performance — open rates, click-throughs, and conversion — in real time
- Send personalized "welcome back" messages with anniversary trip ideas
- Share curated content, destination guides, and early-bird offers
- Trigger re-engagement flows based on time since last booking
- Build a community of loyal travelers through ongoing conversational touchpoints
How It Works
From Setup to Scale in 4 Steps
VIVI is designed for speed-to-value. Most travel businesses go live in under 2 weeks.
Omnichannel Deployment
Meet Travelers on Every Channel
VIVI deploys seamlessly across all the platforms your travelers already use — no new app required.
Platform Capabilities
Everything You Need. Nothing You Don't.
Ready to Transform Your Travel Business?
Let VIVI Work For You — Starting Today
Join leading travel brands automating CX, driving bookings, and retaining travelers with AI. Setup takes less than 2 weeks.