AI-Powered for Retail & Ecommerce

Convert More. Support Smarter.Grow Faster.

VIVI is an AI Voice & Chatbot platform built for online retailers, D2C brands, and marketplaces — automating customer experience from discovery to delivery.

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Smart Recommendations

AI matched 3 products → +42% AOV

Cart Recovery Bot

Auto-engagement → 28% recovery rate

Multilingual Support

Active in 12+ languages simultaneously

Trusted by Retail & Ecommerce Businesses Across

Online Retailers
Ecommerce Platforms
Retail Chains
D2C Brands
Cross-border Commerce
Marketplaces
Mobile Commerce
WHY VIVI

Everything You Need to Scale CX Without Scaling Costs

VIVI automates the entire customer journey — from pre-purchase discovery to post-sale support — so your team can focus on growth.

Instant, 24/7 Availability

Never miss a customer query. VIVI responds in seconds, round the clock, across every channel — website, WhatsApp, app, and more.

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Average Response Time

Revenue Uplift Through AI

Personalized upsells, timely offers, and cart recovery messages drive measurable revenue gains without manual effort.

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Average Revenue Uplift

Omnichannel Consistency

One unified AI brain across WhatsApp, web chat, voice calls, SMS, and email — delivering the same quality experience everywhere.

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Channels Supported

80%+ Query Automation

Deflect repetitive tickets about orders, returns, and FAQs automatically, freeing your human agents for complex cases.

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Queries Auto-Resolved

Multilingual by Default

Serve customers in their native language. VIVI supports 12+ languages including regional Indian languages for deeper market penetration.

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Languages Supported

Seamless Platform Integration

Plug VIVI into your existing stack — Shopify, WooCommerce, Magento, Salesforce, and 50+ platforms via pre-built connectors.

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Integration Ready

VIVI in Action Across Every Retail Touchpoint

From first click to repeat purchase — VIVI automates every interaction that drives customer satisfaction and revenue growth.

Smart Product Discovery & Recommendations

Help customers find exactly what they want, faster — and buy more than they planned. AI-driven recommendations drive higher AOV and conversion.

  • Conversational product search with natural language queries
  • Behavioral AI suggesting products based on browsing & purchase history
  • Real-time filtering by size, color, price, brand, and category
  • Cross-sell and bundle recommendations at the moment of intent

Automated Order Tracking & Status Updates

Eliminate “Where is my order?” tickets completely. VIVI gives instant, accurate shipment updates across all channels — no agent needed.

  • Live order status via WhatsApp, web chat, SMS, or voice
  • Proactive shipment alerts for dispatch, out-for-delivery, and delays
  • Integration with all major logistics & courier APIs
  • Escalation to human agent only for exceptions and disputes

24/7 Customer Support & Query Resolution

Deliver enterprise-level support without enterprise-level headcount. VIVI resolves over 80% of incoming queries instantly, any hour of the day.

  • AI-powered FAQ resolution with context-awareness
  • Policy clarifications on shipping, returns, and warranties
  • Smart escalation to live agents with full conversation context
  • Continuous learning from resolved tickets to improve accuracy

Cart Abandonment Recovery & Engagement

Stop losing revenue at checkout. VIVI automatically re-engages shoppers who leave items behind with personalized, timely nudges.

  • Automated abandonment detection across web and app sessions
  • Personalized recovery messages via WhatsApp, email, or chatbot
  • Dynamic discount offers triggered based on cart value and user segment
  • A/B tested message timing and tone for maximum recovery rates

Personalized Offers & Upselling Automation

Every customer is different — VIVI treats them that way. Deliver the right offer to the right person at exactly the right moment.

  • AI-crafted offers based on purchase history, preferences & behavior
  • Real-time upsell and cross-sell during active chat sessions
  • Birthday, anniversary, and milestone-triggered personalized deals
  • Flash sale alerts targeted to high-intent customer segments

Returns, Refunds & Exchange Management

Turn a frustrating return process into a brand-building moment. VIVI handles the full return lifecycle without manual intervention.

  • Self-service return initiation via chat — no agent required
  • Automated refund status updates and timeline notifications
  • Exchange recommendations with alternate product suggestions
  • Policy adherence checks and eligibility validation in real time

Voice-Based Shopping Assistance

Let customers browse, search, and buy using their voice. VIVI’s voice AI delivers a hands-free, frictionless shopping experience.

  • Natural language voice search for product discovery and navigation
  • Voice-guided checkout and payment confirmation flow
  • Order reordering via voice command ("Reorder my last purchase")
  • Support for regional accents and multiple Indian & global languages

Multilingual Customer Interaction Support

Break language barriers and expand into new markets. VIVI speaks your customers’ language — literally — across 12+ supported languages.

  • Auto-detect customer language and respond natively
  • Support for English, Hindi, Tamil, Telugu, Bengali & more
  • Consistent brand tone and messaging across all languages
  • Localized offers and content for regional customer segments

Store Locator & Inventory Availability Checks

Bridge the online-offline gap. VIVI helps customers find nearby stores and check real-time stock availability before they make the trip.

  • GPS-based nearest store locator with hours and directions
  • Real-time inventory availability by store location and SKU
  • In-store pickup scheduling and reservation confirmation
  • Notify customers when out-of-stock items are back in stock

Loyalty Program Engagement & Notifications

Keep loyalty members engaged and coming back. VIVI proactively manages points, rewards, and program communications automatically.

  • Real-time points balance, history, and redemption via chat
  • Automated expiry alerts to prevent point wastage
  • Tier upgrade notifications and exclusive member offers
  • Gamified engagement with milestones, streaks, and rewards

Payment Assistance & Checkout Support

Reduce checkout drop-offs caused by payment confusion. VIVI guides customers through payment in real time, increasing completion rates.

  • Assist with payment method selection and troubleshooting errors
  • EMI options, coupon application, and offer explanations at checkout
  • Failed payment recovery with instant retry guidance
  • Secure payment confirmation and digital receipt delivery

Omnichannel Customer Experience Management

One unified customer view across every touchpoint. VIVI ensures customers get the same seamless experience whether on app, web, or in-store.

  • Unified customer profile synced across all interaction channels
  • Seamless conversation handoff between chat, voice, email, and agents
  • Cross-channel history so customers never repeat themselves
  • Centralized analytics dashboard for full journey visibility

Lead Capture & Conversion Optimization

Turn every website visitor into a qualified lead. VIVI proactively engages visitors, captures contact details, and nurtures them toward purchase.

  • Proactive chat triggers based on time-on-page and scroll depth
  • Smart lead forms integrated within the conversation flow
  • Intent detection to qualify and route high-value prospects
  • Automated nurture sequences for captured leads via WhatsApp/email

Seasonal Campaign & Promotion Automation

Launch and manage campaigns at scale without manual work. VIVI automates promotion delivery, customer targeting, and post-campaign follow-up.

  • Pre-scheduled campaign broadcasts for Diwali, BFCM, End-of-Season, etc.
  • Segment-based targeting for maximum relevance and conversion
  • Real-time campaign performance tracking and optimization
  • Post-purchase follow-up automation to drive repeat sales
14 Powerful Use Cases

The Future of Shopping is Voice-First

VIVI's advanced voice engine lets customers search, shop, and get support using natural speech — in their own language, on any device.

Natural Language Understanding

Understands conversational speech, not just keywords — including regional accents and mixed-language queries.

Voice-to-Purchase Flow

Guide customers from product discovery through checkout entirely via voice — zero friction, maximum convenience.

IVR Replacement & Enhancement

Replace legacy IVR with intelligent voice AI that resolves queries directly without pressing numbers or waiting in queues.

VIVI Voice AI — Listening
"Show me running shoes under $300 in size 10"
Omnichannel Ready

One AI. Every Channel. Zero Gaps.

VIVI connects all your customer touchpoints into a single, seamless experience — so your brand is consistent wherever customers engage.

WhatsApp Business

Rich messaging, catalog sharing, and conversational commerce at scale.

Website Chat Widget

Proactive engagement on product, cart, and checkout pages.

Mobile App Chat

Embedded AI assistant within your branded iOS & Android app.

Voice & IVR

Intelligent voice AI replacing legacy phone menus with natural conversations.

Email Automation

Transactional and campaign emails triggered by AI-detected customer events.

SMS & RCS

High-deliverability alerts, OTPs, and promotional messages.

Facebook Messenger

Social commerce support and customer engagement on Meta platforms.

Instagram DM

Automated responses to product queries and story replies on Instagram.

Quick Setup

Go Live in Days, Not Months

VIVI is designed for rapid deployment with minimal IT effort. Most clients go live within 5–7 business days.

Discovery Call

We understand your business goals, channels, and integration requirements.

Configure & Train

AI is trained on your catalog, FAQs, policies, and brand voice.

Integrate & Test

Connect VIVI to your platform, CRM, and channels with pre-built APIs.

Launch & Optimize

Go live, monitor performance, and continuously improve with AI insights.
Built For

Every Type of Retail & Commerce Business

VIVI automates the entire customer journey — from pre-purchase discovery to post-sale support — so your team can focus on growth.

Online Retailers & DTC Brands

Automate discovery, support, and retention for your owned e-store — from first visit to repeat purchase.

Marketplaces & Aggregators

Manage thousands of buyer queries at scale with AI that understands multi-seller catalog complexity.

Retail Chains & Phygital Brands

Bridge online and offline with inventory checks, store locator, and unified customer profiles.

Fashion & Apparel

Style recommendations, size guidance, and instant return initiation make shopping effortless.

Beauty & Personal Care

Skin quiz automation, product matching, and subscription management powered by AI.

Home & Lifestyle Brands

Assist with large purchase decisions, interior recommendations, and complex queries confidently.

Campaign Automation

Run Promotions on Autopilot

From seasonal sales to loyalty nudges — VIVI executes your entire campaign calendar without manual effort.

Seasonal Sale Automation

Plan and launch sale campaigns in advance. VIVI handles delivery, follow-up, and real-time optimization automatically.

  • Pre-schedule, Christmas, BFCM, End-of-Season campaigns
  • Segment-targeted messaging for max relevance
  • Real-time performance monitoring and message adjustment
  • Post-sale re-engagement for first-time buyers

Loyalty & Retention Campaigns

Keep your best customers coming back with automated loyalty touchpoints that feel personal, not automated.

  • Birthday and anniversary offers sent automatically
  • Win-back campaigns for lapsed customers
  • Points expiry alerts driving re-engagement
  • VIP tier unlock notifications and exclusive access

Behavioral Trigger Campaigns

React to customer behavior in real time. If they browse but don’t buy, VIVI engages at exactly the right moment.

  • Browse abandonment re-engagement within minutes
  • Price drop alerts for wishlisted products
  • Back-in-stock notifications for high-demand SKUs
  • Post-purchase cross-sell sequences automated end-to-end

Campaign Analytics & Optimization

Never run a campaign blind. VIVI gives you real-time insights to optimize spend and maximize ROI continuously.

  • Open rate, click-through, and conversion tracking per campaign
  • A/B testing for message variants, timing, and CTAs
  • Revenue attribution per automation and channel
  • AI recommendations to improve future campaign performance
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Faster Customer Resolution

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Reduction in Support Costs

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Cart Recovery Rate

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Average CSAT Score

Ready to Transform Your Retail CX?

Let VIVI Work For You — Starting Today

Join hundreds of ecommerce brands using VIVI to automate support, recover carts, and grow revenue — without growing their team.

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