VIVI.

VIVI AI — Cloud-Native AI Integrated Omni Channel Contact Center Platform

  • Quick Setup
  • 24*7 Customer support
  • Easy Integrations

VIVI AI Integrated Cloud Dialer is an AI-powered, Smart Cloud-Native Contact Center Platform that enables businesses to manage customer engagement across AI automation, voice, messaging, and  analytics — all from one unified interface. Built to run in minutes, scale effortlessly, and integrate with existing systems, it helps deliver seamless customer experiences while reducing operational complexity and costs.

VIVI AI Integrated Voice Calling

VIVI

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    United States
    Canada
    India
    Mexico
    Belize
    Costa Rica
    Argentina
    Bolivia
    Brazil
    Chile
    Colombia
    Ecuador
    Peru
    Australia
    New Zealand
    Singapore
    Malaysia
    Saudi Arabia
    UAE

    AI-Driven Automation & Omnichannel Communication

    Leverage VIVI AI cloud dialer to improve response times, automate routine support flows, and elevate customer satisfaction by enabling automated self and fully serviced support. Businesses can let agents focus on complex customer needs, improving both efficiency and experience.

    Customers expect support wherever they are — not just over the phone. VIVI AI Integrated Cloud Dialer enables businesses to communicate across multiple channels with context continuity:

    • Conversational AI Voice Calls

    • Inbound and Outbound Telephony Calls

    • Automated Routing & Smart Flows

    • Text/SMS & Email Support

    • Web Chat & Messaging

    • Social Messaging Platforms (WhatsApp, Messenger, etc.)

    • Multilingual AI Support

    • Conversation APIs for custom channel integrations

    • Enhanced Data Security & ISO 27001 Compliant Platform

    This unified approach ensures agents can manage all interactions from a single dashboard, increasing productivity and reducing training overhead.

    AI-Driven Automation & Omnichannel Communication

    AI Integrated Contact Center Platform

    Voice Biometrics
    Authenticates identity using 600+ unique vocal characteristics.
    Security: Instant fraud prevention without “security questions.”

    Gender ID
    Automatically detects the gender of the caller in real-time.
    Personalization: Route callers to specific teams or dynamic offers.

    Language Identification

    Language ID
    Identifies the spoken language within seconds.
    Efficiency: Zero-wait routing to the correct multilingual agent.

    Sentiment AI

    Sentiment AI
    Analyzes tone, pitch, and speed to gauge customer emotion.
    Quality: Real-time alerts for supervisors when a call turns negative.

    Speaker ID
    Matches a voice against millions of records instantly.
    Speed: Identify VIP customers before they even say their name.

    Listener

     Listener ASR
    Proprietary Speech-to-Text with industry-leading accuracy.
    Compliance: 100% accurate transcription for legal and QA needs.

    Smart Inbound Management

    Stop losing callers to long hold times. VIVI intelligently handles most of the calls and routes every interaction requiring an agent to the right agent based on skill, language, and real-time availability.

    Smart Routing: Match callers to the best-qualified agent instantly.

    ICVR (Conversational IVR): Let customers self-serve with natural speech, not keypad menus.

    Zero-Bottleneck ACD: Dynamic distribution to eliminate wait times.

    High-Velocity Outbound

    Turn your agents into closers. Our AI-integrated cloud dialer maximizes “talk time” by automating the search for live prospects.

    AI Cloud Dialer: Increase contact rates while minimizing agent idle time.

    Proactive Outreach: Launch and manage multi-channel campaigns with one click.

    CRM Sync: Automatic data logging for Hubspot, Salesforce, Zoho, and MS Dynamics or any other CRM.

    Reporting, Analytics & Performance Tools

    Strong performance visibility is essential to optimize contact center operations.

    Real-Time Dashboards

    Track key KPIs including call volume, wait times, agent performance, and more.

    Custom Reporting

    Tailor reports for insights into performance trends and operational optimization.

    Monitoring & Quality Assurance

    Track conversations and quality metrics to drive improvements.

    These tools help supervisors make data-driven decisions, improve service levels, and boost agent's productivity.

    Integrations & Development Tools

    VIVI AI Integrated Cloud Dialer offers flexible integration options so your contact center can work smoothly with existing business systems.

    These integrations help unify customer data and simplify workflows across tools and teams.

    Public API Access

    Connect virtually any external software or business system.

    CRM Integrations

    SAP, Salesforce, Zoho, MS Dynamics, and more.

    Telephony & PBX Compatibility

    Support for IP phones and telecom hardware.

    Messaging Platforms

    WhatsApp Business, Facebook Messenger, Web Chat.

    These integrations help unify customer data and simplify workflows across tools and teams.

    How It Works – Simple, Fast, Powerful

    Sign In on Any Browser

    Secure access with just a username and password — no complex installation.

    Make & Receive Calls

    Agents handle calls, chats, and messages from one unified screen.

    Integrate Seamlessly

    Connect your CRM, PBX, or business apps via public API (SAP, Salesforce, Zoho, MS Dynamics, and more supported).

    Analyze & Optimize

    Monitor operations with customizable reporting and dashboards.

    AI Enhancements

    Powered by advanced AI and automation, VIVI AI Integrated Omni Channel Cloud Contact Center Solution enables:

    Higher Agent Productivity

    Automate routine tasks, letting agents focus on complex interactions.

    Improved Data Security

    Industry-standard encryption and fraud detection protect sensitive information.

    CX Improvements

    Personalized interactions, shorter wait times, and chatbot assistance improve satisfaction and loyalty.

    Industries & Use Cases

    VIVI AI Integrated Omni Channel Cloud Contact Center Solution caters to a broad range of sectors:

    • E-commerce
    • Healthcare
    • Insurance
    • Financial Services
    • Logistics & Transport
    • Travel
    • Education & Tech
    • Hospitality
    • 24/7 Help Desk & Chat Support
    • Knowledge Base & User Manuals
    • Case Studies & Blog Insights

    Benefits At a Glance

    Personalized, smart experiences across channels.
    AI-Powered CX
    ISO-grade security and 24/7 monitoring.
    Secure & Reliable
    Cloud platform eliminates traditional PBX expenses.
    No Hardware Costs
    Visibility into performance and trends.
    Real-Time Reporting
    Build or connect with business systems effortlessly.
    Scalable API & Integrations
    Pay only for what you use — no hidden fees.
    Flexible Pricing

    Cloud-Native & Scalable

    Launch operations in minutes with no hardware

    Unified Platform

    Voice, chat, messaging, and analytics in one place.

    Custom Integrations

    Easily integrate with existing systems via open APIs.

    Flexible Pricing

    Pay-as-you-go model — only pay for what you need.

    Why Choose ? VIVI AI Integrated Cloud Dialer

    AI-Powered Contact Center Built for Today’s Customer Service Needs

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