CallAI is a perfect tool for any call center to give them the edge in customer service

AI driven auto QA scorecards at agent, supervisor and group levels

Call Research based on agent, customer, intents and keywords

All KPI metrics such as AHT and NPS aggregated to one dashboard to ease tracking over time

Sentiment analysis with global trends and drill down

Security with PCI Redaction & Data Encryption

Guaranteed handling of business specific terms and lingo

Track how Call Drivers change over time

Custom Charts such as competitor analysis

Our Desktop application allows you to log conversations using any soft communication platform.

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