Automate Every Financial Customer Conversation with Intelligence
VIVI is an AI Voice & Chatbot platform built for Banks, NBFCs, Fintech, and Insurance companies — automating support, collections, onboarding, and more at scale.
WHY VIVI
Built for Financial Services. Designed for Scale.
Every feature is engineered for the compliance, security, and customer experience demands of the financial industry.
Multilingual AI Voice
Engage customers in 10+ Indian regional languages with natural voice conversations. No scripts, no IVR friction.
Zero Wait Time, 24/7
Instant response at any hour. Thousands of concurrent conversations handled without adding headcount.
RBI & SEBI Compliant
Built-in DNC checks, consent management, and audit-ready call logs to meet all regulatory requirements.
Collect Payments Live
Accept payments during voice calls via UPI, collect card details securely, or trigger instant payment links — all in one conversation.
Deep Core Banking Integration
Connects to your CBS, LMS, CRM, and payment gateways via secure APIs. No rip-and-replace required.
Real-Time Analytics
Track resolution rates, collection efficiency, PTP conversions, and agent escalations from a single dashboard.
Use Cases
One Platform. Infinite Applications.
From customer onboarding to debt recovery — VIVI handles every touchpoint across the customer lifecycle.
CX Automation
Customer Support & Self-Service
- Answer balance enquiries, statement requests, and transaction history 24/7
- Instantly resolve loan status, EMI schedules, and account information queries
- Automate dispute logging, cheque stop requests, and PIN reset workflows
- Smart escalation to human agents when intent is complex or emotional
Sales Enablement
Lead Generation & Qualification
- Engage website and WhatsApp leads immediately with personalized conversations
- Collect income, employment, and product eligibility data through conversational forms
- Score and route qualified leads to the right product team or RM instantly
- Schedule follow-up calls and trigger drip nurture flows for unqualified leads
Collections · Payments
EMI & Payment Reminders
- Send automated voice and WhatsApp EMI reminders 3, 2, and 1 day before due dates
- Trigger post-due alerts with increasing urgency tiers based on DPD status
- Capture Promise-to-Pay (PTP) commitments and store them with timestamp & amount
- Auto-follow-up on broken PTPs and re-schedule payment links accordingly
Collections
Debt Collection Automation
- Segment delinquent accounts by DPD bucket and apply tailored conversation flows
- VIVI negotiates repayment plans, waivers, and settlement offers within set parameters
- Detect customer intent (willing to pay, hardship, dispute) and route accordingly
- Full audit trail of every collection interaction for compliance and legal use
Collections · Payments · Featured
Real-Time Payment Collection During Live Calls
- Receive UPI and card payments during live IVR or voicebot calls using secure payment IVR
- Instantly send a personalised payment link via SMS or WhatsApp — customer pays in seconds
- Confirm payment, update LMS in real time, and send receipt without agent involvement
- Track real-time collection amounts, pending links, and payment success rates on dashboard
Revenue Generation
Credit Card & Loan Conversion
- Identify eligible cardholders and proactively offer credit card balance-to-EMI conversion
- Present loan tenure options (3/6/12/24 months) and process acceptance in-call
- Auto-send personal loan or top-up offers to pre-qualified customers
- Capture consent digitally and push to LMS — no branch visit required
Onboarding
Account Opening & KYC Assistance
- Walk customers through zero-paper digital account opening via voice or chat
- Collect Aadhaar, PAN, and selfie data with guided prompts and validation
- Trigger video KYC scheduling and send reminder alerts automatically
- Reduce drop-offs by re-engaging incomplete applications with personalized nudges
Security & Risk
Fraud Alerts & Security Notifications
- Instantly alert customers on suspicious transactions via voice call, SMS, and WhatsApp
- Authenticate customer identity through OTP and voice verification before actions
- Enable one-touch card block or freeze directly within the alert conversation
- Log all fraud-related interactions with timestamps for audit and compliance teams
Customer Engagement
Transaction Alerts & Notifications
- Deliver real-time debit/credit, transfer, and investment transaction confirmations
- Send cheque clearing status, mandate registration, and standing instruction alerts
- Notify customers of interest rate changes, new offers, or policy updates
- Multi-channel delivery: voice, WhatsApp, SMS, email — customer-preference driven
Insurance
Insurance & Policy Servicing
- Send premium due reminders and collect payments via voice or payment link
- Handle policy enquiries, coverage queries, and endorsement requests automatically
- Capture FNOL (First Notice of Loss) for claims and assign claim IDs instantly
- Proactively offer renewal and upsell add-on coverage at renewal time
Personalisation
Personalised Financial Assistance
- Analyse spending patterns and proactively suggest relevant savings or investment products
- Offer pre-approved loan or card upgrades based on credit score and usage behaviour
- Remind customers of unused cashback, reward points, or expiring offers
- Guide customers through SIP setup, FD booking, or goal-based savings in-chat
Voice of Customer
Feedback & Customer Surveys
- Trigger post-interaction CSAT and NPS surveys via voice, WhatsApp, or SMS
- Use AI to detect sentiment during calls and flag at-risk or dissatisfied customers
- Surface product or process feedback to internal teams in real time
- Build dynamic surveys that adapt based on customer responses and journey stage
How It Works
Up and Running in Days, Not Months
VIVI integrates with your existing systems with minimal IT effort — and goes live fast.
0
M+
Conversations Handled Monthly
0
%
Reduction in Collection Costs
0
x
Faster Loan Disbursement
0
%
Uptime SLA Guaranteed
Ready to Automate Your Financial Customer Conversations?
Join leading banks, NBFCs, and insurers who use VIVI to reduce costs, accelerate collections, and deliver exceptional customer experiences — automatically.