Healthcare - GoVivace Inc

AI Voice & Chatbot for Modern Healthcare

Empower patients with 24/7 intelligent voice and chat support. VIVI seamlessly integrates with your EHR to automate scheduling, triage, and follow-ups — improving outcomes and reducing staff burden.

Benefits for Healthcare Providers

VIVI delivers measurable outcomes for your staff, patients, and bottom line — from day one.

Automated Appointment Management

Let patients book, reschedule, or cancel anytime — no hold music required.

● 24/7 self-service scheduling via chat or voice
● Automated reminders reduce no-shows by up to 40%
● Real-time calendar sync with your EHR system
● Multi-provider and multi-location support
● Fill empty slots with patients on the waiting list

Enhanced Patient Experience

Deliver empathetic, accurate responses that feel human — at scale.

● Instant answers to FAQs, hours & directions
● Multilingual support for diverse patient populations
● Warm tone and empathy-trained conversational AI
● Personalized interactions based on patient history

Staff Productivity & Cost Savings

Offload repetitive tasks so your team can focus on high-value care

● Handles 60–80% of routine inquiries automatically
● Reduces front desk call volume significantly
● Frees nurses and admin staff for clinical work
● Lower operational costs per patient interaction

Smart Intake & Pre-Visit Prep

Collect patient info before they arrive — digitally, securely.

● Digital intake forms via phone calls, chat or SMS
● Insurance verification before appointment
● Symptom collection and triage routing
● Consent forms and medical history capture.

Medication & Care Follow-Up

Keep patients on track between visits with proactive outreach.

● Automated prescription refill reminders
● Post-discharge care instruction delivery
● Chronic condition check-ins and alerts
● Escalate to human care team when needed

Analytics & Actionable Insights

Understand patient needs with data-driven reporting dashboards.

● Real-time conversation analytics dashboard
● Track most common patient inquiries
● Identify drop-off points and optimize flows
● Export reports for compliance and QA reviews

USE CASES

Real-World Healthcare Applications

VIVI adapts to every department and care setting — from primary care to specialty hospitals.

Hospital & Large Health Systems

HIGH VOLUME

Handle thousands of patient inquiries simultaneously across departments
Intelligent call routing to the right specialist or unit
Visitor information, wayfinding, and parking assistance
Real-time bed availability and wait time updates
Post-discharge follow-up and readmission prevention

Primary Care & Family Clinics

DAILY OPERATIONS

24/7 appointment booking with instant confirmation
Pre-visit symptom collection and health history capture
Lab result notifications and explanations
Prescription renewal requests and pharmacy routing
Billing FAQs and insurance inquiry handling

Mental Health & Behavioral Services

SENSITIVE CARE

Empathetic, stigma-free initial intake conversations
Crisis line triage and escalation to live counselors
Session reminders and mood check-in surveys
Anonymous first-contact for patients hesitant to call
Resource sharing: hotlines, coping guides, exercises

Pediatrics & Women's Health

FAMILY FOCUS

Vaccine schedule reminders and well-child visit prompts
Pregnancy milestone check-ins and prenatal FAQs
Parental education on newborn care via chatbot
Pediatric symptom checker with safe triage guidance
Multi-child appointment coordination for families

Urgent Care & Emergency Departments

FAST RESPONSE

Live wait time display and virtual queue management
Symptom triage to determine urgency level
Patient check-in via mobile before arriving
Notify patients when it's their turn — reduce crowding
Post-visit care instructions delivered via SMS

Dental, Optometry & Specialty Practices

SPECIALTY CARE

Recall campaigns for annual checkups and cleanings
Pre-procedure preparation instructions delivery
Insurance eligibility checks before appointments
Patient financing FAQ and payment plan guidance
Review requests post-visit to boost online reputation

PROCESS

How VIVI Works

Up and running in days — not months. No complex integration headaches.

Connect Your Systems

Integrate VIVI with your EHR, CRM, and scheduling tools via secure API or HL7/FHIR.

Configure Your Workflows

Use our no-code builder to design conversation flows tailored to your practice's needs.

Deploy Everywhere

Launch on your website, patient portal, SMS, WhatsApp, and phone — all from one platform.

Monitor & Optimize

Use live dashboards and AI insights to continuously improve patient interactions.

Outcomes That Speak for Themselves

Average metrics from VIVI-powered healthcare deployments across North America.

0 %

Reduction in inbound call volume to front desk

0 %

Decrease in appointment no-show rates

0 x

Faster patient intake and pre-visit data collection

0 %

Patient satisfaction score across all deployments

SECURITY & COMPLIANCE

Built for Healthcare's Strictest Standards

Patient data security is non-negotiable. VIVI is engineered with compliance at its core — not as an afterthought.

GDPR & CCPA Ready

Full compliance for global deployments with configurable data residency options.

Role-Based Access Control

Granular permissions ensure only authorized staff can access patient conversation data.

Audit Logs & Data Retention

Complete audit trail with configurable retention policies for regulatory compliance.

TESTIMONALS

Trusted by Healthcare Leaders

See what providers across the care spectrum are saying about VIVI.

Dr. Sarah Thompson

Medical Director, CareFirst Family Clinic

“VIVI has completely transformed how our patients interact with our clinic. Our front desk team is finally focused on care, not fielding the same phone calls all day.”

Marcus Reid

COO, Northbridge Regional Hospital

“Scheduling no-shows dropped by 38% in our first 90 days with VIVI. The ROI was obvious within weeks. I wish we had deployed it sooner.”

Dr. Mei Lin

Director, Riverside Community Health

“Our patients love the multilingual support. VIVI communicates fluently with our Spanish and Mandarin-speaking patients — a game changer for our community clinic.”