Guest Experiences Reimagined with AI Voice
VIVI is your always-on AI concierge — handling bookings, front desk queries, in-room requests, and guest communications across every channel, 24/7.
Guest query automation
Faster response time
Increase in upsell revenue
WHY VIVI
Built for the Modern Hospitality Business
From boutique hotels to large resort chains, VIVI adapts to your property's unique voice and workflows.
Always-On Guest Service
Deliver 5-star service round the clock — no staffing gaps, no wait times, no missed requests.
Revenue Growth Engine
Proactively upsell room upgrades, spa packages, dining experiences, and local excursions at every touchpoint.
Multilingual Communication
Communicate fluently with guests in 50+ languages — no translation delays, no misunderstandings.
Seamless PMS Integration
Connects natively with Opera, Cloudbeds, Mews, and all major property management systems.
Actionable Guest Insights
Capture preference data from every interaction to personalize future stays and drive loyalty.
Staff Workload Reduction
Automate repetitive tasks so your team focuses on high-value, in-person guest moments.
─ USE CASES
Every Guest Touchpoint, Intelligently Automated
VIVI handles the full guest journey — from discovery to departure — with conversational AI that feels genuinely human.
- Qualifies guest preferences (room type, dates, budget) through smart dialogue
- Presents real-time availability with dynamic pricing and promotions
- Handles direct bookings via chat, voice, or SMS — reducing OTA commission costs
- Sends instant booking confirmations and pre-arrival welcome sequences
- Answers FAQs: check-in times, parking, pet policy, Wi-Fi passwords, and more
- Processes early check-in and late checkout requests automatically
- Escalates complex or sensitive issues to human staff with full context
- Handles high-volume inquiry periods — holidays, events — without wait times
- Modifies existing reservations (dates, room type, add-ons) on request
- Sends automated pre-stay reminders with personalised upsell offers
- Processes cancellations and initiates refund workflows per policy
- Syncs all changes directly with your PMS in real time
- Takes in-room dining orders with live menu access and dietary filter support
- Manages service requests: extra pillows, toiletries, maintenance, housekeeping
- Provides real-time order tracking and estimated delivery updates
- Enables upselling of premium menu items and specialty beverage packages
- Recommends local restaurants, attractions, and activities based on guest preferences
- Books spa appointments, tours, transportation, and dinner reservations
- Provides real-time local information: weather, events, maps, and travel tips
- Curates personalised itineraries for families, couples, and business travellers
- Shares itemised folio breakdowns on demand via chat or email
- Securely processes express checkout and digital invoice delivery
- Handles split billing, corporate account queries, and payment plan requests
- Responds to dispute queries instantly with transaction history access
- Triggers mid-stay check-ins to surface and resolve dissatisfaction early
- Sends automated post-checkout review prompts to satisfied guests
- Flags negative sentiment in real time and alerts the relevant department
- Aggregates feedback data into actionable reports for management review
- Enrols guests in loyalty programmes during the booking or check-in flow
- Provides real-time points balance, tier status, and redemption options
- Sends personalised offers based on guest history and stay frequency
- Triggers win-back campaigns for lapsed members with exclusive incentives
- Delivers seasonal offers, flash sales, and package promotions via chat or SMS
- Personalises upsell messaging based on booking history and guest profile
- A/B tests promotional content automatically to maximise conversion rates
- Tracks campaign performance with detailed engagement and revenue attribution
- Automates task routing — maintenance, housekeeping, F&B — with real-time updates
- Provides staff with instant guest history and preference summaries before interactions
- Generates shift-end reports, occupancy summaries, and service resolution logs
- Reduces email and phone volume between departments by up to 60%
HOW IT WORKS
Live in Days, Not Months
VIVI integrates with your existing stack and goes live in under a week — no complex setup, no developer required
INTEGRATIONS
Connects to Your Stack
VIVI works out of the box with the tools your property already uses
Social Proof
Trusted by Hospitality Leaders
─ GET STARTED
Ready to Elevate Your Guest Experience?
Book a free 30-minute demo and see VIVI in action — personalised for your property type and guest profile