VIVI Voice & Chat provides AI Answering and AI Chat solutions to assist car dealers
VIVI voice IVR (Interactive Voice Response) systems improve sales by enhancing customer service and streamlining the sales process.
Lead Qualification:
IVR systems can pre-qualify leads by asking callers a series of questions. Based on the responses, the system can determine the caller’s interest level and direct them to the appropriate sales representative
Appointment Scheduling:
Customers can use the IVR system to easily schedule test drives or service appointments, reducing the need for staff to manage these tasks manually.
24/7 Availability:
An IVR system can provide information to customers around the clock, even when the dealership is closed. This ensures that potential buyers can get information about vehicles anytime, which can lead to increased sales opportunities.
Personalized Experiences:
IVR systems can be programmed to remember repeat callers and provide them with a personalized experience, making them feel valued and improving customer loyalty.
Information Dissemination:
Dealerships can use IVR systems to inform customers about new promotions, discounts, or vehicle models, encouraging them to visit the dealership.
Feedback Collection:
After a sale or service, IVR can be used to collect feedback from customers, providing valuable insights into the customer experience and areas for improvement.
Cost Efficiency:
By automating routine calls, IVR systems can reduce the workload on staff, allowing them to focus on more complex tasks and interactions that may lead to sales.