VIVI Customer Service for Hospitality and Travel
A Smart Conversational AI technology
The travel and hospitality industry is one of the most dynamic and customer-centric sectors in the world. Travelers expect fast, convenient, and personalized services, while businesses need to optimize their operations, reduce costs, and increase customer service loyalty.
VIVI Voice and Chat is a conversational AI platform that enables seamless and secure customer interactions, operational efficiency, and customer service experience enhancement in the travel and hospitality industry. It can understand natural language, provide relevant information, and perform various tasks through voice or text.
Hotel, Flight Booking and Customer service & support
Find and book hotels, flights, and other accommodations based on your preferences and budget and receive 24/7 customer service & support, answering questions about reservations, policies, and travel arrangements with VIVI Voice and AI Chatbots assistance.
Travel Information and Itinerary Planning
Get information about travel destinations, visa requirements, weather forecasts, and local attractions, plan your itineraries suggestions for activities, tours, restaurant reservations, and more with VIVI Voice and Chat’s suggestions & updates.
Room Service, Amenities, Check-in and Check-out
Order room service, request amenities, and make special requests to enjoy a smooth check-in and check-out process with VIVI Voice and Chat’s efficiency, reducing wait times and improving customer satisfaction.
Promotions, Offers and Feedback Collection
Learn about travel deals, discounts, and special offers for preferred destinations. Also, give feedback to VIVI Voice and Chat about your suggestions, and experiences, helping hotels and travel companies improve their services.
Emergency Assistance and Language Translation
Get information and guidance from VIVI Voice and Chat in case of emergencies or unexpected situations during your travel. And, communicate with VIVI Voice and Chat in your preferred language, breaking language barriers and expanding your travel options. Provide accessible customer support to travelers with disabilities by using voice or text options with VIVI Voice and Chat’s inclusivity.
Upselling, Cross-Selling and Brand Engagement
Suggest upgrades, additional services, and activities to enhance the travel experience with VIVI Voice and Chat’s intelligence. Gathering data on traveler preferences and behaviors, enabling you to refine your offerings and marketing strategies to showcase your commitment to embracing technology by providing modern solutions for travelers with VIVI Voice and Chat’s analytics & innovation.