AI Powered Voice and Chat Solution
Omnichannel Conversational AI Voice & Chat solution powered by GoVivace
VIVI is designed for 24/7 Customer Support, Sales & Lead Generation, Order Processing, Appointment Bookings & Surveys, and for all Inbound & Outbound Processes.
Omnichannel Generative AI Voice & Chat
VIVI voice and chat is an omnichannel conversational AI solution that can enhance your customer service, streamline processes, and improve overall user experiences.
Achieving Scalability: Our smart voice and chat bots are available 24×7 and can scale on demand. They can handle thousands of concurrent conversations without compromising quality or performance.
Improving Customer Service: VIVI voice and chat provides quick and consistent responses, reducing response times and improving overall customer satisfaction. They can also personalize the interactions based on the user’s profile, preferences, and history.
Saving Costs: By handling routine inquiries, VIVI voice and chat frees up human agents to focus on more complex and valuable tasks, leading to cost savings. They can also reduce the need for additional infrastructure, training, or maintenance costs.
Enhancing User Experience: VIVI voice and chat offers a convenient and efficient way for users to get answers to their questions or resolve issues, leading to a better overall experience. They can also provide proactive suggestions, feedback, or follow-ups based on the user’s needs and goals.
Increasing Efficiency: VIVI voice and chat automates repetitive tasks and processes, leading to increased operational efficiency. They can also integrate with other systems and platforms, such as CRM, ERP, or e-commerce, to streamline workflows and data exchange.
Reducing Errors: VIVI voice and chat provides accurate and consistent information, reducing the risk of human errors in customer interactions. They can also learn from their own mistakes and improve over time.
Supporting Multilingualism: VIVI voice understands and responds in multiple languages, catering to a diverse user base. They can also detect the user’s language preference and switch accordingly.
Incorporating Voice Biometrics: VIVI voice and chat incorporate voice biometrics for user authentication and security. They can verify the user’s identity by analyzing their voice patterns and characteristics.
Customizability
VIVI voice and chat can be customized to fit your brand identity, tone of voice, and industry-specific terminology. You can also customize the appearance, behavior, and functionality of the voice and chat bots to suit your preferences and needs.
Compliance
VIVI voice and chat can help you comply with various regulations and standards, such as GDPR, HIPAA, PCI-DSS, or COPPA. You can also control the access and storage of your data and ensure its security and privacy.
Innovation
VIVI voice and chat can help you stay ahead of the competition and leverage the latest technologies and trends in conversational AI. You can also benefit from the continuous updates and improvements of the service.
VIVI is designed to provide a seamless and integrated customer experience across multiple channels and touchpoints.
VIVI omnichannel feature enables businesses to engage with customers consistently, regardless of whether they interact through websites, mobile apps, social media, email, phone, or in-person.
VIVI voice and chat provide a comprehensive approach to customer engagement by connecting and unifying various communication channels. This approach enhances the customer experience, improves efficiency, and enables data-driven decision-making, ultimately benefiting both businesses and their customers.