Call Center - GoVivace Inc

Transform Every Call Into a CX Advantage

VIVI deploys intelligent AI voice and chatbot automation across your entire contact center — cutting costs, elevating customer experience, and supercharging agent productivity from day one.

Trusted by

BPO Enterprise

Global Contact Centers

CX Operations Teams

Customer Support Divisions

Telecom & BFSI Leaders

Why VIVI

Built for Contact Center Performance at Scale

From BPO operations to enterprise CX, VIVI delivers measurable impact across every layer of your customer engagement stack.

Intelligent Automation

Automate repetitive queries, routine workflows, and high-volume interactions — freeing agents for complex, high-value conversations.

Omnichannel AI Coverage

Deploy VIVI across voice, web chat, WhatsApp, email, and SMS — providing consistent CX without channel silos.

Real-Time Analytics

Live dashboards and post-interaction analytics surface actionable insights to optimize performance, CSAT, and NPS continuously.

Seamless CRM Integration

Connect VIVI to Salesforce, HubSpot, Zendesk, and more — keeping every interaction logged, contextualized, and actionable.

Enterprise-Grade Security

GDPR-compliant, SOC 2 certified, and encrypted end-to-end. VIVI meets the compliance requirements of regulated industries.

Fast Deployment

Launch in days, not months. Pre-built templates for common BPO workflows enable rapid go-live with minimal IT overhead.

Use Cases

12 Ways VIVI Transforms Your Contact Center

Practical, proven automation across every customer journey stage — from first contact to resolution and feedback.

Automation

Customer Support Automation

Resolve the majority of inbound queries instantly without agent involvement — reducing AHT and boosting first-contact resolution.

Handles FAQs, account inquiries, billing, and order status autonomously
Understands natural language via NLP — no rigid IVR menus required
Seamlessly escalates complex cases to live agents with full context
Reduces handle time by up to 70% on Tier-1 support interactions

Operations

Intelligent Call Routing

Route every call to the right agent or queue on first attempt — eliminating transfers, reducing wait times, and improving resolution rates.

Intent detection routes callers based on reason, history, and urgency
Skills-based routing matches customers to the most qualified agent
VIP and priority routing for high-value customer segments
Reduces call transfers by up to 60% and improves FCR significantly

Customer Experience

24/7 Customer Assistance

Deliver around-the-clock support across all channels without staffing night shifts — maintaining service levels at a fraction of the cost.

AI handles full conversations outside business hours autonomously
Self-service flows cover account updates, troubleshooting, and scheduling
Customers receive instant responses regardless of time zone
Reduces abandonment rates and captures after-hours revenue opportunities

Sales & Growth

Lead Qualification & Conversion

Qualify, score, and warm inbound leads in real time — routing only sales-ready prospects to your human team.

Engages inbound inquiries instantly, collecting qualification data conversationally
Scores leads against predefined criteria before agent handoff
Integrates with CRM to log, tag, and pipeline qualified prospects automatically
Increases conversion rates by ensuring agents focus on high-intent leads only

Automation

Appointment Scheduling & Reminders

Automate the full booking lifecycle — from scheduling and confirmations to reminders and rescheduling — across voice and chat.

Checks real-time availability and books appointments without agent intervention
Sends automated confirmations via SMS, email, or WhatsApp
Proactive reminder calls or messages reduce no-show rates by up to 40%
Handles rescheduling and cancellations conversationally, 24/7

Outbound

Outbound Campaign Automation

Run high-volume outbound voice and messaging campaigns at scale — without scaling your headcount proportionally.

Launches thousands of AI-powered outbound calls or messages simultaneously
Dynamically personalizes scripts based on CRM and behavioral data
Captures responses and routes interested contacts to live agents instantly
Tracks delivery, response, and conversion rates in real time per campaign

Customer Experience

Customer Feedback & Surveys

Capture post-interaction CSAT, NPS, and custom survey data automatically — with higher response rates than traditional follow-up methods.

Triggers automated voice or chat surveys immediately post-interaction
Collects structured data including ratings, open feedback, and intent signals
Sentiment analysis identifies dissatisfied customers for proactive follow-up
Aggregates feedback into live dashboards for continuous CX improvement

Quality Assurance

Call Quality Monitoring

Automatically monitor 100% of calls for compliance, tone, script adherence, and quality — without manual spot-checking.

AI transcribes and scores every interaction against your quality framework
Flags compliance breaches, script deviations, and negative sentiment in real time
Generates automated QA scorecards and coaching recommendations per agent
Replaces manual QA sampling — achieving 100% coverage at near-zero cost