CallAI Turn Every Conversation
Into Intelligence
AI-powered Conversation Intelligence, Auto QA, and Contact Center Analytics.
Analyze 100% of customer interactions automatically. Surface sentiment, compliance risk, agent performance gaps, revenue opportunities, and emerging trends — without manual call reviews.
Core Intelligence Engine
One Platform. Complete
Conversation Intelligence.
Conversation Intelligence
- Full call transcript
- Conversation Summaries
- Sentiment Analysis
- Intent Detection
- Topic Discovery
- Call Driver Analysis
- Entity Recognition
- Conversation Feedback
- Estimated Customer Satisfaction (ECSAT) score
Quality Management
- Auto QA Scorecards
- Agent Benchmarking
- Performance Trends
- Coaching Recommendations
- Evaluation Automation
- Supervisor Dashboards
Compliance Monitoring
- Script Adherence
- Keyword Detection
- Regulatory Monitoring
- Audit Trails
- Policy Violations
- Risk Detection
Operational Analytics
- Silence Detection
- Overtalk Analysis
- Talk Ratio
- Dead Air Detection
- Hold Time Analysis
- Trend Reporting
- Agent score card
- Automatic and custom charts
Every word is scored — turning raw dialogue into structured, actionable signal.
Sentiment Score
Negative (-72%)
Compliance
Pass
Escalation Risk
High
Customer Emotion
Frustrated
Topic Detected
Refund Delay
Intent
Refund Status
Recommended Action
Supervisor Callback
Confidence
98%
Business Impact
Why Contact Centers Choose CallAI
CX
Improve Customer Satisfaction
Identify customer frustration before they churn, with sentiment signals scored across every interaction.
QA
Reduce QA Costs
Automatically evaluate 100% of interactions instead of a small manual sample.
PERF
Improve Agent Performance
Deliver AI-powered coaching and personalized feedback at the moment it matters most.
RISK
Ensure Compliance
Detect script deviations, regulatory risks, and policy violations as they happen.
REV
Increase Revenue
Identify buying intent, upsell opportunities, and unmet customer needs in real time.
OPS
Reduce Operational Risk
Receive proactive alerts for high-risk conversations before they escalate.
Ai Agent Coach
AI That Coaches Your Team Automatically
CallAI doesn’t just analyze conversations — it identifies why top performers succeed and where the rest of the team needs support.
- Why top performers succeed
- Which agents need coaching
- Which objections occur most frequently
- Which scripts perform best
- Which customer journeys create successful outcomes
Industries
Built for Every Industry
Banking & Financial Services
- Collections QA
- Compliance Monitoring
- Fraud Risk Detection
- Customer Verification
Real Estate
- Lead Quality Analysis
- Sales Intelligence
- Appointment Tracking
- Conversion Analysis
Hospitality
- Booking Experience
- Guest Satisfaction
- Complaint Resolution
- Service Recovery
BPO & Contact Centers
- Auto QA
- Agent Scorecards
- Supervisor Alerts
- Performance Benchmarking
GoVivace Voice AI Ecosystem
Part of the GoVivace Voice AI Ecosystem
L
Listener
Converts speech to text
A
Authenti
Voice biometrics & identity verification
E
Eloqui
Generates natural human-like voice
V
VIVI
Automates customer conversations
C
CallAI
Extracts intelligence, analytics & business insights
Visibility
Real-Time Contact Center Visibility
CSAT Estimation
84%
▲3.2%
Sentiment Trend
+12%
▲Improving
Compliance Alerts
7
▼Open
Escalation Risk
3.1%
▼0.4%
Call Volume
12.4K
▲Today
Agent Ranking Shift
+5
▲Top Decile
Revenue Opportunities
214
▲Flagged
Competitor Mentions
38
▼This Week
Comparison
More Than Speech Analytics
Traditional Analytics
- Manual QA
- Sampled calls
- Delayed reporting
- Reactive insights
CallAI
- AI-powered analysis
- 100% interaction coverage
- Real-time intelligence
- Automated QA
- Predictive insights
- Recommended actions
- Outcome-driven decisions
FAQ —
Frequently Asked Questions
It's the use of AI to automatically analyze customer conversations — surfacing sentiment, intent, topics, and risk — so every interaction becomes a source of business insight, not just a transcript.
Auto QA replaces manual call scoring with AI-driven evaluation, scoring 100% of interactions against your quality standards consistently and instantly.
Yes. CallAI is built to process every interaction across every channel, removing the sampling limitations of manual review.
CallAI continuously monitors for script adherence, regulatory keywords, and policy violations, with full audit trails for every flagged conversation.
CallAI is designed to connect with leading CRM and contact center platforms, fitting into your existing workflows rather than replacing them.
Most enterprise deployments are live within weeks, not quarters — our team works directly with yours to configure scorecards, compliance rules, and integrations.
Testimonials
Results our customers talk about
Transform Every Customer Conversation Into Business Intelligence
See how CallAI helps enterprises improve customer experience, increase operational efficiency, reduce risk, and unlock actionable insights from every interaction.