Overview A leading provider in Marketing services, was facing a common yet costly problem inefficient appointment scheduling and high no-show rates. The company turned to GoVivace’s VIVI Omni CX Bot, a generative AI-powered omnichannel solution, to streamline its appointment booking process and reduce operational friction. Within 3 months of deploying the VIVI appointment booking CX …
Customer experience is a crucial factor that sets companies apart in today’s fast-paced business landscape. Efficient call centers play a crucial role in maintaining high customer satisfaction levels in today’s fast-paced business landscape, which we cannot overstate. Manual QA processes in call centers and BPOs pose challenges that impact performance, efficiency, and customer satisfaction. Let’s …
Call centers and Business Process Outsourcing (BPO) companies face several challenges in their operations. Some of the major challenges include high employee turnover, agent burnout, quality assurance, technology integration, customer expectations, data security and compliance, operational efficiency, language and cultural differences, remote work challenges, and adapting to technological advances. Addressing these challenges requires a combination …
Artificial Intelligence chatbot are the next big thing for businesses. Unlike traditional chatbots, AI chatbot use large language models (LLMs) to understand and generate natural language, without the need for tedious and costly natural language understanding (NLU) development. This makes them more effective, versatile, and easy to deploy. In this guide, you will learn the …
A well organized call center has a lot of different responsibilities and quality assurance involves analyzing and tracking performance for all of them. This can be achieved by Automating Call Center Quality Assurance
With the advent of speech technology, the industry has witnessed various breakthrough changes in speech data and analysis. Organizations and enterprises around the globe now are employing speech and voice recognition systems in their premises to monitor and enhance a number of operations such as meetings, conferences, voice bots for sales and support, telephony and …
Communication plays a vital role in our lives. Humans started with signs, symbols, Speech into Text and evolved to a stage, where they began communicating with each other using various languages. Then a paradigm shift happened and with the advent of computing and communication technologies, machines started communicating with humans and in some cases with …
Thanks to the evolution of speech recognition technology, there’s an easier and faster way of converting speech into text—such as for generating transcripts of audio content. Machines can perform this time-consuming tedious job accurately and quickly. So who needs speech to text for subtitling functionality? Audio sections of libraries generate transcripts or Subtitling of faculty …
GoVivace ASR 511 services offer information ranging from today’s weather to “how soon will the L7 bus be here”. Today millions of travelers rely on 511 every month, to retrieve traffic updates, transit information and alternative solutions to their transportation needs. 511 is an integral part of what is a larger effort to create “Smart …
Voice Bio metric systems will enhance the security at financial institutions to prevent the elevated risk of fraudulent activity, and loss of personal credentials through security breaches (such as the Target Data Breach in 2013) In the Internet age. Consider that case when a user calls the wire transfer line to request a wire. The …