Delivering exceptional customer experiences today requires actionable, real-time feedback. For organizations that engage customers across digital and human touchpoints, integrating an NPS survey chatbot or a post-call feedback bot can transform feedback collection from a manual task into a seamless, automated insight engine. This article explores how enterprises can deploy intelligent bots like VIVI AI …
The Evolving Role of the Conversational AI Survey Tool In the current enterprise landscape, the conversational AI survey tool has become critical for capturing real-time insights, eliminating the inefficiencies of static forms and traditional survey methods. C-suite executives and sales leaders recognize that a conversational AI survey tool enables more meaningful engagement by simulating natural …
Introduction to Lead Capture Automation In today’s fast-paced digital economy, effective lead management is critical for sustaining growth and maintaining competitive advantage. Traditional methods of lead capture—such as static forms, delayed callbacks, and manual qualification—are no longer sufficient in an environment where prospects expect immediacy, personalization, and round-the-clock accessibility. Businesses that fail to adapt risk …
In the world of digital marketing and customer engagement, businesses are constantly evaluating new technologies to drive conversions. One key debate is: Should you stick with a rule-based chatbot or upgrade to a fully AI-driven sales assistant? This blog explores the core differences between these two solutions, compares their impact on conversion rates, and shows …
AI Increased Appointment Bookings by 45% for a Leading Marketing Company – From Click to Close Overview A leading provider in Marketing services, was facing a common yet costly problem inefficient appointment scheduling and high no-show rates. The company turned to GoVivace’s VIVI Omni CX Bot, a generative AI-powered omnichannel solution, to streamline its appointment …
Customer experience is a crucial factor that sets companies apart in today’s fast-paced business landscape. Efficient call centers play a crucial role in maintaining high customer satisfaction levels in today’s fast-paced business landscape, which we cannot overstate. Manual QA processes in call centers and BPOs pose challenges that impact performance, efficiency, and customer satisfaction. Let’s …
Call centers and Business Process Outsourcing (BPO) companies face several challenges in their operations. Some of the major challenges include high employee turnover, agent burnout, quality assurance, technology integration, customer expectations, data security and compliance, operational efficiency, language and cultural differences, remote work challenges, and adapting to technological advances. Addressing these challenges requires a combination …
Artificial Intelligence chatbot are the next big thing for businesses. Unlike traditional chatbots, AI chatbot use large language models (LLMs) to understand and generate natural language, without the need for tedious and costly natural language understanding (NLU) development. This makes them more effective, versatile, and easy to deploy. In this guide, you will learn the …
A well organized call center has a lot of different responsibilities and quality assurance involves analyzing and tracking performance for all of them. This can be achieved by Automating Call Center Quality Assurance
With the advent of speech technology, the industry has witnessed various breakthrough changes in speech data and analysis. Organizations and enterprises around the globe now are employing speech and voice recognition systems in their premises to monitor and enhance a number of operations such as meetings, conferences, voice bots for sales and support, telephony and …