The e-commerce and retail industry is one of the most competitive and dynamic sectors in the world. Customers expect fast, convenient, and personalized services, while businesses need to optimize their operations, reduce costs, and increase sales. How can VIVI Voice and Chat help?
VIVI Voice and Chat is a conversational AI platform that enables seamless and secure customer interactions, operational efficiency, and sales enhancement in the e-commerce and retail industry. It can understand natural language, provide relevant information, and perform various tasks through voice or text.
24/7 Customer Support
Get round-the-clock customer support, answering customer queries and addressing issues at any time, even outside of regular business hours.
Instant Responses
Receive real-time responses to customer inquiries, reducing the waiting time and increasing customer satisfaction.
Personalized Recommendations
Get personalized product recommendations based on your preferences and purchase history, improving cross-selling and upselling opportunities.
Product Information
Learn about detailed product information, specifications, pricing, and availability, helping you make informed purchase decisions.
Virtual Shopping & Payment Assistance
Enjoy a virtual shopping experience by finding products, comparing options, and getting guidance through the payment process. VIVI Voice and Chat will help you with payment methods, security concerns, and troubleshooting payment issues.
Order Tracking & Cart Abandonment Recovery
Inquire about your order status, tracking information, and estimated delivery times through VIVI Voice and Chat. It will also remind you about items left in your shopping cart and offer incentives to complete the purchase.
Feedback and Reviews
Leave reviews and feedback after a purchase, contributing to the improvement of products and services
Language Support
Communicate with VIVI Voice and Chat in your preferred language, breaking language barriers and expanding the market reach.
